Refund Policy
Refund Policy
Sorevia handles refund and replacement requests for eligible peanut butter orders through customer support.
Eligibility
Refunds or replacements may be reviewed for damaged products, incorrect items, missing items, or order issues reported with clear details and supporting information.
Food product safety
Because Sorevia sells food products, opened or used peanut butter jars may not be eligible for return unless there is a verified quality, damage, or fulfilment issue.
How to request help
Contact Sorevia with your order number, registered email, product variant, photos when relevant, and a short explanation of the issue so the team can review the request.